You can return a product for up to 30 days from the fulfillment/shipping date. Sofie Dossi only offers store credit for returns. We do not issue refunds to original method of payment. After 30 days from the fulfillment/shipping date, a refund cannot be offered. To be eligible for a return, the item must be unworn and unwashed (free of any stains, odors, makeup, deodorant, hair, or wear) and in original packaging.
Before you Process a Return:
Damaged Items: Damaged items must be reported/emailed within 3 days of receipt with photos attached to Sofie Dossi. If not reported within 3 days, we will not issue replacements. Sofie Dossi is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.
If you have received an incorrect item or have experienced another issue with your order, please contact Sofie Dossi Support within 3 days of receiving your order with a picture of the items and packing slip.
Considered “final sale” and may not be returned or exchanged for store credit or a refund.
Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center we do not offer exchanges. By processing a return through our Customer Support and sending your items back, you will receive store credit to make a future purchase.
Refunds for Returns:
Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.
Once your return is received and inspected, we will notify you of the approval or rejection of your return. Please allow up to 10 days for your return to process. If you are approved, you will receive an email with your digital store credit for the net amount of the item(s) returned.
Reserved Rights Regarding Returns:
Sofie Dossi reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
Similarly, Sofie Dossi reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
To Process a Return: Domestic and International Customers:
By processing a return you acknowledge and have read our entire Return Policy and understand the terms.Please email Sofie Dossi Support to begin a return. Please include the order number and email address used to place the order.