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  • Processing time is separate from shipping time.Orders are processed Monday-Friday (excluding holidays). Processing time requires 7-14 days.
  • Shipping time is based off the method selected by the customer at checkout.
  • Shipping timelines do not apply to orders shipped to APO/FPO addresses.

 

METHOD TIME RATE
USPS First Class Mail 3 - 7 business days Calculated at checkout based on order size
Standard - International 7 - 10 business days Calculated at checkout based on order size 
 

We currently ship to: Australia, Austria, Bahamas, Belgium, Brazil, Canada, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States, and United States Minor Outlying Islands.

Shipping fees are non-refundable: For items returned to Sofie Dossi due to an undeliverable addresses or issues with Customs, refunds will be issued for the net price of your item(s) minus the shipping charge.

Sofie Dossi does not hold or accept any responsibility for packages that have been stated as items lost, stolen, stuck in transit, or delivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or delivered. Concerns or questions about your order after it has shipped should be made to the carrier directly. The Customer Support Team can only see the same tracking information given to the customer through the tracking number.

International Shipping: Sofie Dossi is not responsible for the payment of Customs or VAT Fees. The fee varies and is determined by each country and cannot be calculated in advance. By processing an order, you agree and acknowledge you will pay any Customs and VAT fees that may occur.